What Should I Do?

Mouse not responding! Yahoo hacked! Here’s what to do.


My mouse doesn’t work! What should I do?

Everyone has this question at some point. If your mouse is unresponsive try these fixes until you find the one that works.

For a wireless mouse:

For a mouse that plugs into the computer:

  • Plug it into a different USB port.
  • Turn the computer completely off and turn it on again.
  • Replace the mouse.

If your mouse works, but it’s too quick or slow or jerky, go to the Control Panel settings for Mouse and adjust the settings. If you have a Logitech mouse or a Microsoft mouse, there is software to give you more control over your mouse.


My Yahoo account was hacked! What should I do?

Last September, Yahoo disclosed roughly 500,000 accounts had been hacked in 2014. That’s a lot of accounts!

But wait…there’s more.

Mid-December, Yahoo announced in the just learned that in 2013 over 1 Billion accounts were hacked. If you still have a Yahoo account, you received an email from Yahoo with the notice of the data breach and some instructions on how you can secure your account.

Find more detailed information here. To summarize, Yahoo recommends:

  • Change your passwords, security questions and answers for any other accounts on which you used the same or similar information used for Yahoo
  • Review all your accounts for suspicious activity.
  • Be cautious of unsolicited communications asking for personal information or referring you to a web page asking for personal information.
  • Avoid clicking on links or downloading attachments from suspicious emails.
  • Consider using Yahoo Account Key which eliminates the need to use a password on Yahoo.

Two announcements of huge problems within three months was too much for some people. If you want out of Yahoo completely, take some comfort in knowing that it’s easy to migrate your contacts and even your email messages to a (Google) Gmail account.

First, create a Gmail account if you don’t already have one. And for heaven’s sake, don’t use the same password you’ve been using for Yahoo. Once your Gmail account is up and running, you can start moving your information out of Yahoo Mail and into Gmail.

  • Open your Gmail account in any browser
  • Click on the gear icon in the upper right corner
  • Click on Settings | Accounts and Import | Import from another address
  • Enter your Yahoo email address and choose what you wish to import
  • Click on Start import

You’ll see a notice near the top of your Gmail window saying the Import process is underway and that it might take a long time. It might, if you have a lot of mail and/or contacts. When the Import completes, you’ll see a notice informing you of that.

You’ll also see that Gmail created a nice label for you with your Yahoo email address. You’ll find all your imported messages there. How awesome is that?

There are a few things you should do before you delete your Yahoo account completely:

  • Notify the contacts you actually want to hear from of your new Gmail address!
  • If you receive any bills or newsletters at your Yahoo address, notify the senders of your new address, and make sure you’re getting the information in your Gmail.
  • If you’re doing any online banking or looking at credit card information tied to your Yahoo email, change to your Gmail there.
  • If you’re using your Yahoo email as your Microsoft Account, make completely sure you’ve changed that to your Gmail. (That’s tedious and moderately complicated. Follow the steps outlined here.)

When you’re ready to delete your account, follow the instructions here.

Happy New Year from Computer Care Kelowna!Happy 2017! Stay safe!

Do you need help with your computer? I’m here to help you and your home or business computer get along!

Cate Eales runs Computer Care Kelowna, a mobile service helping home users and businesses get along with their computers. To arrange an appointment phone her at 250-764-7043. Cate also welcomes your comments and suggestions. Send email to help@computercarekelowna.com.

You can read previous columns here. If you’d like to subscribe to this column by email, please visit this link. It’s easy, free, and now ad-free. If you’d prefer the RSS Feed, click here.



Turn off your computer and turn it on again http://computercarekelowna.com/how-to-get-out-of-trouble/#turnoff
SetPoint software http://support.logitech.com/en_us/software/setpoint
Microsoft Device Software downloads https://www.microsoft.com/accessories/en-us/downloads
Recognize and secure a hacked Yahoo Mail account https://help.yahoo.com/kb/SLN2090.html
Create a Gmail Account https://accounts.google.com/SignUp
How to change the primary email address for your Microsoft Account http://www.howtogeek.com/277170/how-to-change-the-primary-email-address-for-your-microsoft-account/
Terminate your Yahoo Account https://edit.yahoo.com/config/delete_user
Computer Care Kelowna http://computercarekelowna.com/
Getting Along With Your Computer Column Archives http://www.castanet.net/news/Getting-Along-With-Your-Computer/
Get Cate’s column by email http://eepurl.com/cqhaTL
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© Cate Eales 2016 – All Rights Reserved

This column appeared on Castanet.net December 26, 2016