I fix computers and clean up computers for a living. I’m used to seeing popups from malicious software and infected web browsers. But this last two weeks has been a wild ride, with rogue popups from legitimate programs. Here’s how to kill the Amazon Assistant and tame the Office update window.
Getting Along With Your Computer
June 16, 2017 Are you new to Facebook? Are you an experienced Facebook user? Love it or hate it, Facebook has its quirks. Here are a few tips that will make Facebook better. Or at least less annoying. How to download Facebook photos Lots of people ask me this. It’s easy once you know […]
If you’ve received an email from Microsoft informing you you’re over your OneDrive Storage Limit, your first question was probably, “How did that happen?”
I can probably answer that, and I can certainly show you how to fix it.
Years ago, I worked for a long distance phone company. Every month the company sent each of us a copy of the company newsletter, complete with ads for our own company’s long distance service. I found this confusing.
Microsoft must have taken a page from the same book as it sprints toward market domination. I’m using Microsoft Windows 10. Why am I getting ads for Microsoft Windows 10 “features”?
At least we can turn off (most of) the ads.
While I’m not a believer in “Inbox Zero,” I am also not a believer in “Inbox 8,248.” Somewhere in between there will be a comfortable, productive zone for you, and I’d like to help you get there.
Earlier this month a widely-reported ransomware outbreak scared the living daylights out of people all over the world. What happened, and how can you keep it from happening to you?
Test after an update. Move along, move along. Nothing to see here.
Two annoying Windows features, and how to make them stop featuring: Bypass the Word templates and go straight to a new document, and stop your computer from dropping your Internet connection.
This column could have been entitled “Why I almost didn’t get my column written on time this week.”
I’m usually pretty disciplined, but sometimes I just have too much fun. Here’s what distracted me. I hope you have some fun, too.
Creators Update hid the Control Panel … again. Seize control of your Microsoft account.
Can’t turn on your Wi-Fi? Maybe you’re in Airplane mode. And please back away from the cappuccino machine! You can still play Windows 7 games after the Windows 10 Creators Update.
The new version of Windows 10 launched. Have you seen it yet? Microsoft patches an Office security hole. Are your updates up to date?
This we have some new information on items from previous columns. Here comes the next gigantic Windows 10 update! That BatteryCare utility startled some readers. And the Date and Time tweak was confusing.
While I try for a theme for this column each week, sometimes I have a few things that are useful but bear no particular relation to each other. The theme this week is: Odds & Ends!
Using a computer can be frustrating. This week I’ll show you three annoying things you can fix for yourself and your friends. Make the text in Outlook a readable size. Kill off those wrong email addresses in Outlook. And stop those chat-like Facebook posts!
Microsoft promised to release the next big update for Windows 10 this Spring, and it looks like we can expect it to start rolling out soon. The update is free for current Windows 10 users.
Before Fake News there was Fake Tech Support. And it’s still here. Don’t get faked out.
Like it’s older brother Windows XP, Vista is reaching the end of it’s life. It’s time to move on.
Windows 10 sound off? Want updated scores? Tired of templates? We can fix that!
Three tips this week to make your computing experience a lot nicer. Open something more than once; quit scrolling through the Windows 10 Start Menu; kill that space-hogging Tools list on the right side of Acrobat Reader. It’s easy when you know how.
I think it’s happened to everyone. You’re cleaning up your stuff and you decide to move a bunch of files and folders from one place to another. Windows asks if you’re sure. You’re really sure! But … it turns out you were really wrong and now your stuff is gone. The first thing to do […]
Trust is a must or your browser’s a bust.
Check your HP laptop for a battery recall. See cute pictures of kittens. Readers comment on Works to Word files and speed tests.
Is your Internet connection slow? How do you know? And, I found a new way to get files from one computer to another. But you need a good connection.
It’s practically painless to convert those old Works files to Word. And we had plenty of reader feedback on passwords.
Save yourself pain and suffering when things go wrong by taking precautions while things are going right. We’ll talk about backups in another column, but you should do two things immediately.
Everyone has strong feelings about Facebook one way or the other. Either you were dragged kicking and screaming into Facebook by your grandkids, or you can hardly tear yourself away. One thing most people agree on, though, is that Facebook News Feeds look like someone threw spaghetti at the wall to see if it’s […]
Mouse not responding! Yahoo hacked! Here’s what to do. My mouse doesn’t work! What should I do? Everyone has this question at some point. If your mouse is unresponsive try these fixes until you find the one that works. For a wireless mouse: Check that it is turned on. Check that the transceiver is […]
Christmas is just about a week away. Yes — It’s our annual Christmas column. Celebrate the season online with us! Wrap it up Now that you know where all your packages are, you are probably thinking about wrapping them. This YouTube video of a department store worker in Japan wrapping presents is amazing. If […]
Desktop shortcuts in Chrome are more versatile than I thought. It’s super easy to kill Facebook Moments. People can wrap packages in under a minute. Who knew? How to make a desktop shortcut for a website in Chrome A customer asked me how to save a web page to her Desktop. She uses the […]
As we stagger into the holiday season, we need to know the status of our online orders. I’ve got you covered. Also, more help for troubleshooting your connection problems. Track your stuff If you buy things online and you have to leave your home from time to time, it’s good to know when to […]
It’s really irritating when you can’t browse to your favourite websites or collect your email. Sometimes the problem is with your computer, but not always. Here’s how to find out. Check your modem and router If you can’t connect to any website and you can’t get your email program to work, maybe the problem […]
Whether you want to solve computer problems yourself or enlist the help of someone more technical, you’ll save time and minimize frustration if you know how to do a few simple things. Reboot your router/reboot your modem Persistent issues with connecting to the Internet require rebooting your router and/or modem at some point. You […]
The web is a great thing except when a web page is so cluttered that it’s hard to get your brain to separate the content from the flashing distractions. Firefox has a built-in feature that makes reading a lot easier on the eyes. Use Reader View for a clean reading experience When you’re […]
When you need help for your computer, there are plenty of choices. Some of those choices are scammers. Yes, there are still scammers, and the situation has gotten worse. Be alert, and protect yourself. Our story so far Way back around 2008 (a million years in Internet Time) Windows users started receiving phone calls […]
Following up on recent columns: Recognizing Facebook scams and false information; another cool trick with Google Calendar. Is this for real? Two frequent questions from readers and customers: How do you know if that post on Facebook is true? How do you know if that email you just received that’s supposedly from the Apple […]
Gently remove your flash drives, recover your deleted photos, and regain control of your Facebook email notifications. It’s easy when you know how. Safely remove drives You really should not be yanking those USB drives out when you’re through with them. They want to be safely removed. Why? Because safely removing the drives […]
I use Google Calendar for work and play to see where I am supposed to be and what I am supposed to be doing. I like it because I can get to it on any computer and on my Android phone. On a good day, updates populate across all devices within seconds. Integrate your […]
You sent me lots of email last week with things to ask and tell. Keep the email coming! I’ve got answers to some of your questions, and you have answers to some of mine. Windows 7 Games still work with Windows 10 If you miss the old-style Solitaire, FreeCell, and Mahjong games from Windows […]
Ransomware has been around since 1989, but it’s getting worse and spreading faster. Learn how to protect your data. What is Ransomware? Ransomware is a type of malicious software that sneaks into a computer, locks the owner out of the system or encrypts the files, and then demands payment to reverse the process. […]
This week: Use a good utility to regain easy access to the Control Panel, and avoid bad utilities purporting to be driver updaters. Where the heck is Control Panel in Windows 10? Microsoft started making some strange choices when they introduced Windows 8. In Windows 10 they walked back some of the most outrageous ones. […]
I asked how your Windows 10 Anniversary Edition upgrade went, and my mailbox filled up pretty quickly. Half of you didn’t get it yet but want it. Half of you got it and wonder what happened. Interesting! Use the Upgrade Assistant to get the Windows 10 Anniversary Update If you haven’t received the Windows […]
Once your Windows 10 Anniversary Upgrade completes, you’ll notice some changes. And there are some things you probably won’t notice that you should check. Our story so far You did all the preparation we discussed in Part 1 of this series. (Or you ignored the advice and got lucky.) Your system upgraded to the new […]
Appeared August 22, 2016 on castanet.net Windows 10 Anniversary Upgrade is rolling out to computers that already have Windows 10 installed. It will show up in your Windows Updates. One way to upgrade to the new version of Windows 10 is to click that Install Now button, cross your fingers and hope for the best. […]
Appeared August 8, 2016 on castanet.net Sometimes solutions are complicated, but sometimes we get lucky and fixes are quick and easy. These two are in the latter category. Use them on your own computer, or be a hero and fix your parents’, friends’, and coworkers’ computers. You will rock! Help! My Internet connection drops every […]
Appeared August 1, 2016 on castanet.net You just completed a successful upgrade to Windows 10. Congratulations! You should do a few things immediately after your upgrade to make Windows 10 more secure and enjoyable. Sign in with your Microsoft Account We’ve talked about this before. You need a Microsoft Account to take full advantage […]