What Should I Do?

Mouse not responding! Yahoo hacked! Here’s what to do.   My mouse doesn’t work! What should I do? Everyone has this question at some point. If your mouse is unresponsive try these fixes until you find the one that works. For a wireless mouse: Check that it is turned on. Check that the transceiver is […]

Here Comes Santa Claus

Christmas is just about a week away. Yes — It’s our annual Christmas column. Celebrate the season online with us!   Wrap it up Now that you know where all your packages are, you are probably thinking about wrapping them. This YouTube video of a department store worker in Japan wrapping presents is amazing. If […]

What I Learned Last Week

Desktop shortcuts in Chrome are more versatile than I thought. It’s super easy to kill Facebook Moments. People can wrap packages in under a minute. Who knew?   How to make a desktop shortcut for a website in Chrome A customer asked me how to save a web page to her Desktop. She uses the […]

Where’s my stuff?

As we stagger into the holiday season, we need to know the status of our online orders. I’ve got you covered. Also, more help for troubleshooting your connection problems.   Track your stuff If you buy things online and you have to leave your home from time to time, it’s good to know when to […]

Why can’t I get online?

It’s really irritating when you can’t browse to your favourite websites or collect your email. Sometimes the problem is with your computer, but not always. Here’s how to find out.   Check your modem and router If you can’t connect to any website and you can’t get your email program to work, maybe the problem […]

How to Get Out of Trouble

Whether you want to solve computer problems yourself or enlist the help of someone more technical, you’ll save time and minimize frustration if you know how to do a few simple things.   Reboot your router/reboot your modem Persistent issues with connecting to the Internet require rebooting your router and/or modem at some point. You […]

Fun Firefox Features

The web is a great thing except when a web page is so cluttered that it’s hard to get your brain to separate the content from the flashing distractions. Firefox has a built-in feature that makes reading a lot easier on the eyes.     Use Reader View for a clean reading experience When you’re […]

Don’t Fall For It!

When you need help for your computer, there are plenty of choices. Some of those choices are scammers. Yes, there are still scammers, and the situation has gotten worse. Be alert, and protect yourself.   Our story so far Way back around 2008 (a million years in Internet Time) Windows users started receiving phone calls […]

For Real?

Following up on recent columns: Recognizing Facebook scams and false information; another cool trick with Google Calendar.   Is this for real? Two frequent questions from readers and customers: How do you know if that post on Facebook is true? How do you know if that email you just received that’s supposedly from the Apple […]

That was easy!

Gently remove your flash drives, recover your deleted photos, and regain control of your Facebook email notifications. It’s easy when you know how.     Safely remove drives You really should not be yanking those USB drives out when you’re through with them. They want to be safely removed. Why? Because safely removing the drives […]